Please use the below form.
Last Updated: 16 July 2026
Website: https://www.milli-mattress.ae
Business Name: Milli Mattress (operated by ESCAPE PLAN DEVELOPMENTS IFZO)
Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade Licence No.: 75936
Contact Email: info@milli-mattress.ae
These Terms & Conditions (“Terms”) govern your access to and use of the Milli Mattress website (“Website”) and the purchase of products (“Products”) from Milli Mattress (“we”, “us”, “our”) within the United Arab Emirates.
By accessing our Website or placing an order, you confirm that you have read, understood, and agreed to these Terms.
Milli Mattress is an online retailer of premium mattresses and sleep products, operating within the United Arab Emirates. All Products are sold for personal, domestic use unless otherwise agreed in writing.
We reserve the right to update, amend, or replace these Terms at any time. Updated Terms will apply to all future purchases.
To place an order, you must:
We reserve the right to refuse or cancel orders at our discretion, including but not limited to suspected misuse, fraud, or breach of these Terms.
Such variations do not constitute a defect.
You are responsible for ensuring:
Additional charges may apply for restricted access or repeated failed or rescheduled deliveries.
Every Milli mattress includes a 100-night home trial, starting on the day of delivery.
Most bodies take a few weeks to adjust to a new mattress; we recommend giving it at least 30 nights before deciding. This is a recommendation, not a condition of return.
If the feel is close but not quite right, you may contact our support team before returning. We may offer a comfort topper, or usage and positioning guidance. These steps are optional and do not delay or replace your right to return within the trial.
To be returned under the trial, the mattress must be in resalable condition:
For health and safety reasons:
Failure to comply voids return eligibility.
We do not offer a general warranty. We will repair or replace Products with manufacturing or factory defects in materials or workmanship, in accordance with applicable UAE consumer protection law.
This does not cover:
Nothing in these Terms limits your statutory rights under UAE law.
To the maximum extent permitted by UAE law:
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
All content on the Website, including text, images, branding, and logos, is the property of Milli Mattress and may not be used without written permission.
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.
For support or enquiries, email info@milli-mattress.ae or chat with us on the site — a real person replies.
