Shipping and Delivery Policy

We aim to make delivery simple, transparent, and stress-free. This policy explains how delivery works and what to expect after placing your order.

1. DELIVERY LOCATIONS

We currently deliver within the United Arab Emirates only.

If your location has restricted access or special delivery requirements, please let us know in advance so we can assist.

2. DELIVERY TIMEFRAMES

In-Stock Items

  • Typically delivered within 2–7 business days

Made-to-Order or Out-of-Stock Items

  • Some mattresses are imported or produced to order

  • Delivery may take up to 30 days

We will always endeavour to deliver your mattress as quickly as possible and will keep you informed of progress where relevant.

Delivery timeframes are estimates and may vary due to customs clearance, logistics, or external factors.

3. DELIVERY PROCESS

  • Our team or delivery partner will contact you to arrange a suitable delivery time

  • Someone must be present to receive the delivery

  • Please ensure:

    • Clear access to the property

    • Lift access or stair clearance if applicable

Additional charges may apply for:

  • Stair carry

  • Restricted access

  • Failed or rescheduled delivery attempts

4. DELIVERY DAY RESPONSIBILITIES

On delivery, please:

  • Inspect the mattress and packaging

  • Report any visible damage immediately or within 24 hours

Failure to report damage within this timeframe may affect your ability to make a claim.

5. CHANGES, DELAYS & COMMUNICATION

If there is any delay beyond the estimated delivery timeframe:

  • We will notify you where possible

  • You may choose to:

    • Continue waiting for delivery, or

    • Request a full refund if the mattress has not yet been delivered

6. CANCELLATIONS & REFUNDS BEFORE DELIVERY

You may cancel your order at any time before delivery and receive a full refund, provided that:

  • The mattress has not been delivered

  • The delivery process has not been completed

Refunds will be processed to the original payment method within 7–14 business days.

7. FAILED OR REFUSED DELIVERIES

If delivery fails due to:

  • Incorrect address details

  • No one available to receive the delivery

  • Refusal without prior cancellation

Additional charges may apply for re-delivery, or the order may be treated as a return under our Returns & Refunds Policy.

8. RISK & OWNERSHIP

  • Risk transfers to you once the mattress is successfully delivered

  • Ownership transfers once full payment has been received

9. NEED HELP?

If you have any questions about delivery or your order:

Email: support@millimattresses.com
Phone / WhatsApp: [Insert Number]