Privacy Policy

Last updated: 17/12/2025

Milli Mattresses (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products within the United Arab Emirates.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to operate our business, fulfil orders, and provide customer support.

1.1 Personal Information You Provide

When you interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and payment details

  • Communications with our support team

1.2 Payment Information

  • Payments are processed by third-party payment providers

  • We do not store full card details

  • Payment providers may collect information required to complete transactions securely

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referral source

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Provide customer service and warranty support

  • Communicate order updates and service information

  • Improve our website, products, and services

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

We only collect and use data that is relevant and necessary for these purposes.

3. MARKETING COMMUNICATIONS

With your consent, we may use your contact details to:

  • Send promotional emails

  • Share product updates or special offers

You can opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

Transactional emails (order confirmations, delivery updates) are not marketing and cannot be opted out of.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse site traffic and usage

  • Improve user experience

  • Support advertising and retargeting (where applicable)

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

5. SHARING YOUR INFORMATION

We do not sell or rent your personal data.

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment processors

  • Delivery and logistics partners

  • Website hosting and analytics providers

  • Customer support and communication tools

  • Legal, accounting, or compliance advisors

All third parties are required to handle your data securely and only for authorised purposes.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process data outside the UAE.

Where this occurs, we take reasonable steps to ensure:

  • Appropriate safeguards are in place

  • Data is handled securely and lawfully

7. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers and encryption

  • Restricted access to personal data

  • Reputable third-party service providers

While no system is completely secure, we take reasonable steps to protect your information from unauthorised access, loss, or misuse.

9. YOUR RIGHTS

Subject to applicable UAE laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

10. CHILDREN’S PRIVACY

Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

We recommend reviewing their privacy policies separately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements

  • Updates to our business practices

  • Improvements to transparency

The latest version will always be published on our website.

13. CONTACT US

If you have questions, concerns, or requests regarding your privacy:

Email: privacy@millimattresses.com
Support: support@millimattresses.com
Phone / WhatsApp: [Insert Number]