Returns and Refunds
We want you to feel confident buying your mattress online. Here's how returns and refunds work — in plain language.
1. The 100-Night Comfort Trial
Every Milli mattress includes a 100-night home trial, starting the day your mattress is delivered. Real nights, in your own bedroom — summer AC, weekend lie-ins, all of it.
- If it isn't right, contact us at any point during the 100 nights
- We arrange free collection from your home
- You receive a full refund — no restocking fee and no collection charge
Most bodies take a few weeks to adjust to a new mattress, so we recommend giving it at least 30 nights — but that's a recommendation, not a condition of return.
2. Optional Comfort Adjustments
If the feel is close but not quite right, message us before returning — a comfort topper or setup guidance often fixes it. This is entirely optional and never delays or replaces your right to return within the trial.
3. Hygiene & Care Conditions
To be returned under the trial, the mattress must be in resalable condition:
- Used with a mattress protector at all times
- Clean and hygienic — no stains, odours or damage
The zip-off washable cover makes this easy to maintain. We cannot accept returns of mattresses that are stained, soiled, damaged or unsanitary.
4. Unopened Mattresses
Changed your mind before unboxing? Unopened, sealed mattresses can be returned within the same window for a full refund — we'll arrange collection.
5. Refund Processing
- Refunds go back to your original payment method
- Refunds are processed within 7–14 business days of collection
6. Need Help?
Email info@milli-mattress.ae or chat with us on the site — a real person replies.
